zoom lens

Notice how the pan/tilt stops are touching the permanent stop. These are the two pan-head looking screws just above the big label on the pan/tilt unit. Being in this position means the camera can turn nearly 360 degrees. Poor wiring practices along with a failure to test all axis of movement allowed the zoom lense wire to stretch and break.
 
Click on the photo to zoom-in. Notice the ripped wires on the back of the camera. These go to the $800 zoom lense.
Using a professional seems cheap.